INTRODUCTION
We are DASH GRP LTD, trading as ZOLA. Our registered address is Unit 19, BSS House, Cheney Manor Industrial Estate, Cheney Manor Road, Swindon, SN2 2PJ, United Kingdom. DASH GRP LTD is the controller of your personal information and is responsible for your data. All references in this policy to “Zola,” “our,” “us,” or “we” refer to DASH GRP LTD, trading as ZOLA, and we are committed to protecting your privacy and data security.
This privacy policy outlines how we process your personal information as a passenger using our booking services. It is essential to read this policy to understand how and why we use your personal data.
WHAT THIS POLICY CONTAINS
1. Your Right to Object
2. Information About Other Individuals
3. What Personal Information Do We Collect About You?
4. When Do We Collect Your Personal Information?
5. Why Do We Collect Your Personal Information?
6. Disclosure of Your Information
7. Payments
8. Telling You About Our Services
9. Cookies and Related Software
10. How Do We Keep Your Personal Information Secure?
11. How Long Do We Keep Your Personal Information For?
12. Changes to Your Personal Information
13. What Are Our Obligations?
14. Your Rights in Relation to Your Personal Information
15. Contact
16. Changes to Our Privacy Policy
1. YOUR RIGHT TO OBJECT
You have the right to object to how we process your personal information, particularly for:
• Direct Marketing: If you object, we will stop using your data for this purpose.
• Legitimate Interests: You can raise valid objections to the processing of your personal data where we rely on our or another party’s legitimate interests.
2. INFORMATION ABOUT OTHER INDIVIDUALS
If you provide us with information about other individuals, you confirm that you have their consent or authority to act on their behalf, including agreeing to the processing of their personal data.
3. WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?
We may collect the following categories of personal information:
• Contact Details: Name, address, email, and phone number.
• Booking Information: Pickup and destination addresses and order details for any services uses under ZOLA
• Payment Information: Bank or card details, billing address.
• Health Information: Data related to health for specific service requests (e.g., accessibility needs).
• GPS Location: For trip tracking and service delivery.
• Communication Records: Emails, phone calls, and other inquiries for quality assurance and service improvements.
4. WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect personal information when:
• You use our website, app, or phone services.
• You create an account or book a ride.
• You interact with us through customer support or surveys.
5. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We process your data under the following legal bases:
• Performance of a Contract: To provide and manage our services.
• Consent: For specific purposes like marketing or special service requests.
• Legitimate Interests: To improve our services and notify you of changes.
• Legal Obligations: To comply with laws and regulations.
6. DISCLOSURE OF YOUR INFORMATION
We may share your data with:
• Service providers (e.g., payment processors, IT support).
• Government authorities when required by law.
• Analytics providers for improving services.
7. PAYMENTS
We use secure third-party payment processors to handle your payment details in compliance with legal standards.
8. TELLING YOU ABOUT OUR SERVICES
We may contact you to provide updates about your booking, changes to our services, or marketing (with your consent).
9. COOKIES AND RELATED SOFTWARE
Please see our Cookies Policy at https://zola.taxi for information about how we use cookies and similar technologies.
10. HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURE?
We implement strict security measures, including encryption and access controls, to safeguard your data.
11. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
We retain your data only as long as necessary to fulfill legal, contractual, or regulatory requirements.
12. CHANGES TO YOUR PERSONAL INFORMATION
Please inform us of any updates to your personal data to ensure accuracy.
13. WHAT ARE OUR OBLIGATIONS?
We process your data in line with principles of fairness, transparency, and security under UK data protection laws.
14. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
You have the right to:
• Access your data.
• Correct inaccuracies.
• Request deletion of your data.
• Object to processing for specific purposes.
15. CONTACT
If you have questions about this policy or your data, contact us at:
• Email: info@zola.taxi
• Address: Unit 19, BSS House, Cheney Manor Industrial Estate, Cheney Manor Road, Swindon, SN2 2PJ, United Kingdom.
You can also contact the Information Commissioner’s Office (ICO) for complaints regarding data protection issues.
16. CHANGES TO OUR PRIVACY POLICY
We may update this policy periodically. Please check https://zola.taxi for the latest version.