At DASH GRP LTD, trading as ZOLA, we act exclusively as an agent for the bookings we arrange and facilitate on your behalf. Our registered office is located at Unit 19 BSS HOUSE, Cheney Manor Industrial Estate, SN2 2PJ, and our company registration number is [insert company number].
When you make a booking through our platform, your contract will be directly with the driver accepting your booking (referred to as the “Supplier/Principal”). By proceeding with a booking, the lead passenger confirms that they:
1. Have reviewed and agree to these Agency Terms & Conditions;
2. Authorize the processing of personal data as outlined in our Privacy Policy;
3. Are at least 18 years old;
4. Accept full responsibility for payment on behalf of all parties included in the booking.
1. Your Contract
When you book a journey via our app or virtual operator, ZOLA facilitates your connection with the driver (Supplier/Principal), who provides the transport service. ZOLA serves only as an intermediary and is not responsible for the performance or quality of services rendered by the Supplier/Principal.
Once your booking is confirmed, a contractual agreement is formed between you and the Supplier/Principal. ZOLA reserves the right to decline any booking request and does not guarantee the availability of a driver for every booking made. Should we be unable to allocate a driver to your request, we will notify you promptly.
2. Liability
As a booking agent, ZOLA does not assume responsibility for the delivery of transport services, the actions or omissions of the Supplier/Principal, or any agreements you enter into with them.
3. Accuracy of Booking Information
It is your responsibility to ensure that all details provided at the time of booking—such as names, dates, times, and pick-up/drop-off locations—are accurate. Once confirmed, these details will be shared with the relevant Supplier/Principal. We will not be liable for errors in booking information that result from inaccuracies provided by you.
The information you provide may be shared with drivers or other necessary parties to fulfill your booking. This includes any special category (sensitive) data, which will only be shared to facilitate your journey or comply with legal obligations.
4. Payment
All payments are made directly to the Supplier/Principal (driver) at the conclusion of your journey. By placing a booking, you commit to paying the driver for the transport services rendered.
Drivers affiliated with ZOLA are equipped to accept payments via major credit or debit cards. If payment is not completed at the end of your journey, the Supplier/Principal may pursue legal action to recover unpaid amounts.
5. Pricing
Prices displayed within the ZOLA app are approximate and serve as a guideline for the cost of your requested journey. The final price is determined by the Supplier/Principal and may vary depending on factors such as traffic conditions or route changes.
6. Special Requests
Any special requests (e.g., vehicle type, specific amenities) must be communicated at the time of booking. While we will relay these requests to the Supplier/Principal, we cannot guarantee they will be fulfilled.
7. Changes and Cancellations by You
You may cancel your booking without charge if the cancellation is made before the driver arrives at the agreed pick-up location. Cancellations can be processed via the app or through our virtual operator.
For amendments to your booking, we will liaise with the Supplier/Principal on your behalf. However, approval of any changes and associated costs are at the discretion of the driver.
8. Changes and Cancellations by the Supplier/Principal
In rare instances where the Supplier/Principal needs to cancel or modify your confirmed booking, we will notify you as soon as possible. We will also assist in coordinating alternative arrangements, but ZOLA accepts no further liability for these changes.
9. ZOLA’s Role and Responsibility
As your booking agent, ZOLA is responsible only for facilitating your connection with a Supplier/Principal. We are not liable for the actual transport services provided. If ZOLA is found to be at fault for any reason, our maximum liability is limited to twice the commission earned on your booking.
10. Complaints
If you encounter an issue during your journey, you must report it directly to the Supplier/Principal immediately to allow them the opportunity to resolve it.
To submit a formal complaint, contact us via email at info@zola.taxi within 28 days of your journey. We will forward your concerns to the Supplier/Principal and assist in resolving the matter, where possible.
11. Governing Law
These terms are governed by English law, and any disputes will be resolved in the courts of England and Wales, unless you reside in Scotland or Northern Ireland, in which case local laws and courts may apply.
12. Vehicle Standards and Descriptions
All vehicle descriptions and images shown within the ZOLA app are for illustrative purposes. The Supplier/Principal is responsible for the standard and condition of the vehicle provided for your journey.
13. Journey Times and Delays
Journey durations and distances displayed within the ZOLA app are estimates. External factors such as traffic, road closures, and weather may impact your trip. Plan your journey accordingly to avoid inconvenience.
14. Additional Information
Descriptions of services provided by Supplier/Principals on the ZOLA platform are intended as general guidance. Availability of services is subject to change. For further details, contact us at info@zola.taxi.
This website and mobile application (the “Zola Website and/or App”) allow you (“You”) to purchase goods, including food and beverages (“Items”), from participating takeaways, cafes, and restaurants (collectively referred to as “Restaurants”) using our service (the “Service”). When you place an order through Zola, it is subject to the terms outlined in this Agreement.
Terms of Purchase
To access and use the Zola Service, you must:
(i) Have a functional smartphone or internet access;
(ii) Comply with these terms and conditions.
The Service allows you to:
• View available Items,
• Place orders and make payments, and
• Track the status of your orders.
1.1 Payment:
When you place an order via the Zola Website or App, payments can be made via credit or debit cards, Apple Pay, Google Pay, or other accepted methods. Payments are processed through a secure, external PCI-certified server. Cash payments on delivery are only available in certain cases, and this option may be withdrawn at any time.
1.2 User Obligations:
By using the Service, you confirm that:
• You are legally capable of entering into a binding contract,
• You are at least 18 years old,
• You will only use the Service for personal, non-commercial purposes, and
• You will not infringe upon any intellectual property rights.
It is illegal for anyone under 18 to purchase alcohol or for an adult to purchase alcohol on behalf of someone under 18. Restaurants have the right to request proof of age when delivering alcohol.
You are prohibited from reverse engineering, modifying, or otherwise tampering with any software associated with the Service.
1.3 Taxes:
All stated prices include VAT and any applicable taxes.
1.4 Prohibited Activities:
You must not:
• Manipulate transactions unfairly, or
• Use the Service in violation of applicable laws.
Payment & Delivery Process
To place an order, you must register on the Zola Website or App and provide payment details. Payment information is stored securely on an external PCI-certified server. Zola uses encryption to ensure the security of your transactions, but the transmission of data over the internet carries inherent risks, and Zola cannot guarantee absolute security.
For tangible Items, such as food and beverages, delivery will be made within reasonable industry times. Delivery estimates provided are not guaranteed.
Cancellations, Disputes & Refunds
Once you submit and pay for an order, you may amend or cancel it via the Zola Website or App until the Restaurant has accepted it. Orders may be rejected if the Restaurant is unable to fulfill them due to stock issues or operational constraints.
If you cancel or the order is rejected, payment will be refunded by your bank or card issuer, which may take up to 10 days.
For disputes, contact the Restaurant directly. If unresolved, notify Zola via the contact form on Zola.taxi within 24 hours of placing the order. Zola will make reasonable efforts to resolve disputes.
Intellectual Property
All intellectual property rights associated with the Zola Website, App, brand, and Service are owned by DASH GRP LTD or its licensors. You acquire no rights to such intellectual property.
Service Access
While Zola aims to provide uninterrupted service, no guarantees are made regarding continuous availability. Zola reserves the right to suspend access to the Service at any time.
The accuracy of Restaurant-provided information, including Item descriptions and prices, is the responsibility of the Restaurant.
Liability
Zola’s liability is limited to the fullest extent permitted by law. This includes no liability for indirect losses, such as lost profits, revenue, or data, except in cases of fraud, death, or personal injury caused by negligence.
Data Protection
Zola is committed to protecting your privacy. Any personal data collected is processed in accordance with our Privacy Policy, available on Zola.taxi.
Miscellaneous
Zola reserves the right to amend this Agreement at any time by updating the terms and conditions on its Website or App. Continued use of the Service constitutes acceptance of the updated terms.
If any part of this Agreement is deemed unenforceable, the remaining terms will remain in effect.
Acceptance
By using the Zola Website or App, you acknowledge and agree to these terms and conditions. Your continued use of the Service constitutes your acceptance of this Agreement.
This Agreement is governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.
1. What if I have an allergy?
If you or someone you’re ordering for has a food allergy or intolerance, it’s important to contact the restaurant directly to confirm whether the chosen food is suitable before placing your order. You can call the restaurant directly through the Zola app by selecting your order in the account section and tapping “Help.” For web users, we can provide the restaurant’s phone number if you contact us via email. If you cannot contact the restaurant, we recommend not placing or cancelling your order. For more details, please refer to the FAQs below about Zola’s allergy policies.
2. Why can’t Zola guarantee that meals are suitable for allergies or intolerances?
While we would like to provide this assurance, it’s ultimately the responsibility of the restaurant to prepare your food. The chef preparing the meal is the best person to confirm if the ingredients or cooking methods used are suitable for your dietary needs. For instance, they can advise on shared fryers, grills, or other cross-contamination risks that might affect the food’s suitability.
3. Why do I need to contact the restaurant directly about allergies or intolerances?
We prioritize your health and safety. Only the restaurant’s staff can provide accurate, up-to-date information about their menu and ingredients. Even if Zola verifies a restaurant’s menu initially, ingredients and preparation methods can change without notice. Contacting the restaurant ensures you receive the most current and reliable information directly from the source.
4. How does Zola ensure the information provided on its platform is accurate?
When restaurants join Zola, they are required to provide accurate and up-to-date menu information. This information is displayed on their Zola page. Restaurants are also obligated to notify us of any menu changes so we can keep their information current.
5. How can I contact a restaurant?
To contact a restaurant:
• Use the Zola app: Select your order in the account section and tap “Help.”
• For web users: Email us to request the restaurant’s phone number. Make sure to mention your query is related to food allergies or intolerances.
Important: Do not provide your allergy information to Zola’s customer service advisors. You must contact the restaurant directly, as they are the only ones who can accurately confirm the ingredients and preparation methods of your meal.
6. Are restaurants legally required to provide allergen information?
Yes. Restaurants are legally obligated to provide information about specific allergens. They usually do this by encouraging customers to speak directly with their staff. Zola is always happy to provide restaurant contact details so you can verify allergen information before placing an order.
7. How does Zola help restaurants comply with legal requirements?
Zola collaborates closely with its restaurant partners to ensure they understand their legal responsibilities regarding food hygiene and allergen disclosure. We also offer guidance on best practices for serving customers with food allergies or intolerances.
8. I have more questions about food allergies—what should I do?
We strongly recommend contacting the restaurant directly to discuss your specific allergies or intolerances before placing an order. They are the most qualified to address your concerns and provide the necessary assurances.